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<< Back Posted on 11th November 2022

By Emily Cotterill

Head of Projects and Engagement


We’re recruiting for an enthusiastic Business Engagement Officer to build relationships with our retail members. You’ll spend your days getting to know the staff and managers in the city centre’s shops and helping them make the most of the projects FOR Cardiff offers such as fully funded training, marketing opportunities, benefits for staff and much more.

To apply please email with a CV and a covering letter of no more than two pages detailing your suitability for the role.

The deadline for applications is 11:59pm on Sunday 27th November

If you have any questions about the job or would like to discuss it in more detail please email Emily Cotterill at or call the office on 02920 314770

FOR Cardiff is an equal opportunities employer and we encourage people from all sections of the community to apply for this role. Your application will be anonymised before it is considered by the hiring team.

Responsible to: Business Engagement Manager

Salary: £24,000 with a bonus of up to 4% related to performance against set KPIs

Other Benefits: Optional BUPA healthcare, (non contractual) access to company shared Laguna Pool & Gym passes

Annual Leave Entitlement: 25 days per year plus all bank holidays

Hours: 37.5 hours per week, Monday to Friday – some occasional evening and weekend work may be required.

Location: FOR Cardiff offices as the main workplace but with regular meetings at city centre businesses. An agile working policy is in place following the completion of a successful probation period.

Key Responsibilities:

  • Develop and own relationships with an assigned portfolio of FOR Cardiff levy payers
  • Ensure levy payers receive a return on their investment in FOR Cardiff and aware of the opportunities that BID membership provides
  • Pro-actively target historically disengaged levy payers to raise awareness of FOR Cardiff and create pro-active members
  • Act as a conduit for feedback and recommendations from levy payers to the FOR Cardiff management team
  • Act as an advocate for the work of FOR Cardiff across the city centre
  • Communicate effectively with levy payers across multiple sectors and at various levels of seniority
  • Maintain accurate records of relationships and ensure key points of contact are up to date
  • Support levy payers with day-to-day issues wherever possible, within the scope of FOR Cardiff’s business plan.
  • When required, liaise with third party organisations (e.g., the council, charities, and training providers) to implement positive changes for levy payers and the city centre.
  • Represent FOR Cardiff as appropriate at external events which may include networking events, conferences, multi-stakeholder meetings and any other relevant formats
  • Assist in specific project delivery as tasked by the Head of Projects & Engagement or the Executive Director
  • Be well informed on key industry issues relevant to business portfolio
  • Any other duties as may be reasonably required

 Key Skills:


  • Previous experience of account management and/or customer service management
  • Excellent organisational skills and strong attention to detail
  • Clear and confident communication skills including experience making presentations
  • Computer literate with good MS Office skills and ideally experience of a web-based database
  • Ability to work under your own initiative
  • Pro-active approach to problem solving
  • Socially confident, personable, and approachable


  • Ability to communicate in Welsh