MYSTERY SHOPPING
MYSTERY SHOPPING
We are launching a mystery shopping project which will be a free opportunity for BID members to obtain objective feedback on their customer service. The businesses coming out on top of their sectors will be crowned winners at an award ceremony later in the year and training will be offered to businesses on the most common themes that need improvement. If you would like your business to be involved please email us info@cardiffbid.com to find out next steps.
For an example of the type of report you would receive after the assessment, click here.