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We’re Hiring: Member Relations Manager
<< Back Posted on 13th March 2024

By Abbie Dix

We’re Hiring: Member Relations Manager

We’re seeking a Member Relations Manager to join our team. Your role will involve developing and implementing the annual action plan for our Member Relations workstream, responsible for bringing Cardiff businesses together. You will be responsible for the management of the Business Engagement team, ensuring strong relationships are built and maintained with businesses and organisations. Your focus will be on ensuring that businesses are well-informed about FOR Cardiff’s work and can fully participate and engage in projects.

FOR Cardiff is a Business Improvement District (BID) and engagement is crucial to the success of us as an organisation. The Member Relations Manager will help FOR Cardiff achieve and deliver on our 2021-26 business plan through engaging effectively with FOR Cardiff’s membership of over 800 businesses and ensuring they see a return on their investment. 

To apply for this position please send a cover letter explaining your suitability for the role and your CV to before the deadline of Wednesday 27th March at 5pm.

Job Title: Member Relations Manager

Hours: 37.5 hours per week, Monday to Friday (occasional evening work may be required) 

Based: FOR Cardiff offices, 7 St. Andrew’s Crescent, Cardiff, CF10 3DA 

Salary: £35,000 plus bonus of up to 4% of salary related to performance against set KPIs 

Annual Leave: 25 days plus bank holidays 

Term: Fixed term to November 2026 

Responsible to: CEO 

Responsible for: Business Engagement Officers 

Key Responsibilities: 

  • Drive forward a strategic and systematic approach to engaging effectively with FOR Cardiff’s membership of more than 800 businesses, increasing awareness of our programme. 
  • Cultivate relationships with key stakeholders and partners to find new ways of spreading awareness of FOR Cardiff’s offer as widely as possible. 
  • Management of the Member Relations Workstream ensuring that all areas of the programme are delivered on budget and within the agreed timeline. 
  • Managing the Member Relations working group ensuring a strong membership and skill set spread from member businesses representatives.  
  • Reporting on the Member Relations workstream to the SLT and Board. 
  • Ensuring the Member Relations workstream continue to align with the company’s strategy priorities and working with colleagues to ensure the work of the workstream compliments the work done elsewhere in the business.  
  • Manage the day-to-day operations and development of the Business Engagement Officers 
  • Champion all FOR Cardiff’s services to members to ensure they see value for their membership. 
  • Monitor adoption of services and report on depth and breadth of engagement. 
  • Work with all work streams to increase opportunities for member engagement. 
  • Work with the team to ensure FOR Cardiff’s services adapt to changing business needs and response new business priorities. 
  • Manage the CRM system, developing new ways of using and reporting data, including the migration of all member data to the CRM system. 
  • Working with colleagues develop and manage a programme of events that provide opportunities for FOR Cardiff members and their staff to build their networking and make connections, maximising attendance. 
  • Ensure the programme of events engages, informs and inspires, appealing to the diverse range of businesses in the city centre, across a spectrum of sector and sizes. 
  • Play a pivotal role in planning and implementing the 2026 ballot process and campaigns in order to secure a majority yes vote from member businesses. 
  • Represent FOR Cardiff as appropriate at external events which may include networking events, conferences, multi-stakeholder meetings and any other relevant formats. 
  • Be well informed on key industry issues relevant to business portfolio. 
  • Review the need for new/updated collateral to support engagement with membership. 
  • Support development of the ballot proposal document in future ballots.

Personal Specification 

  • Able to confidently network and develop positive and productive working relationships with FOR Cardiff members, partners and stakeholders. 
  • An excellent communicator with a friendly and professional manner via telephone, email and face to face meetings. 
  • Able to prioritise and manage own workload, working under own initiative.
  • Thorough and accurate with excellent attention to detail. 

Relevant Experience & Qualifications: 

  • Previous line management experience.
  • Previous experience of account management and/or developing customer relationships.
  • Able to use creativity to design an engaging events programme for businesses and their employees. 
  • Experience of working with CRM systems. 
  • Experience arranging and administrating meetings. 
  • Confident user of standard MS Office software packages. 
  • Strong administrative skills. 
  • Good knowledge of Cardiff city centre 
  • Understanding of Business Improvement Districts.