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We’re Hiring: Retail Business Engagement Officer
<< Back Posted on 10th June 2024

By Emma O'Donnell

Marketing and Events Manager

We’re Hiring: Retail Business Engagement Officer

Salary: £26,827pa pro rata with a bonus of up to 4% related to performance against set KPIs

Other Benefits: Private Healthcare and Cycle to Work scheme

Annual Leave : 25 days per year plus bank holidays

Hours: 37.5 hours per week. Core hours 9am-5:30pm Monday to Friday. Some occasional evening and weekend work may be required.

Location: FOR Cardiff offices as the main workplace but with regular meetings at city centre businesses.

Term: Fixed term to November 2026

Responsible to: Member Relations Manager

Job Purpose:

FOR Cardiff is the Business Improvement District (BID) for Cardiff City Centre. We work on behalf of over 800 businesses to enhance Cardiff for those that live, work and visit the city centre.

The Retail Business Engagement Officer is responsible for ensuring that our retail businesses access FOR Cardiff services and initiatives. You will meet with them on a regular basis to provide them information on projects, campaigns, and events as well as facilitate collaboration among members. You will be the face of FOR Cardiff, acting as a conduit between the BID and our members to ensure that Cardiff continually improves for its businesses and their employees.

Key Responsibilities:

  • Develop and own relationships with an assigned portfolio of FOR Cardiff levy payers.
  • Maintain accurate records of relationships and ensure key points of contact are up to date.
  • Ensure levy payers receive a return on their investment in FOR Cardiff and aware of the opportunities that BID membership provides.
  • Pro-actively target historically disengaged levy payers to raise awareness of FOR Cardiff and foster active membership.
  • Function as a conduit for feedback and recommendations from levy payers to the FOR Cardiff management team championing the retail sector.
  • Communicate effectively with levy payers across multiple sectors and at various levels of seniority.
  • Support levy payers with day-to-day issues wherever possible, within the scope of FOR Cardiff’s business plan and area of responsibility.
  • Liaise and work in partnership with key stakeholders (e.g. the council) to implement positive changes for levy payers and the city centre.
  • Support the Member Relations Manager in the rollout of the Member Relations action plan.
  • Contribute to broader FOR Cardiff projects including Cardiff Against Business Crime and City of Arcades.
  • Represent FOR Cardiff at external events such as networking events, conferences, stakeholder meetings and pop-ups.
  • Assist in project delivery as tasked by the senior leadership team or workstream leads.
  • Stay well informed on key retail industry issues and trends.
  • Perform any other duties as reasonably required.

Personal Specification

  • Able to confidently network and develop positive and productive working relationships with FOR Cardiff members, partners and stakeholders.
  • An excellent communicator with a friendly and professional manner via telephone, email and face to face meetings.
  • Able to prioritise and manage own workload, working under own initiative.
  • Be self-motivated and pro-active.
  • Thorough and accurate with excellent attention to detail.

Relevant Experience & Qualifications:

  • Previous experience of account management and/or building relationships.
  • Experience updating Client Relationship Management (CRM) systems.
  • Experience coordinating meetings.
  • Confident user of standard MS Office software packages.
  • Strong administrative and interpersonal skills.
  • Good knowledge of Cardiff city centre


  • Ability to communicate in Welsh.
  • Understanding of Business Improvement Districts.

FOR Cardiff is an equal opportunities employer and we encourage people from all sections of the community to apply. Your application will be anonymised before it is considered by the hiring team. We do not want lack of access to a computer to prevent anyone from applying. Canva have a free to use CV builder tool you can use from your phone , if you have any other accessibility issues completing an application please get in touch via or by calling 02920 314770 and we will do our best to help.

To apply for this position please send a cover letter explaining your suitability for the role and your CV to before the deadline 11.59pm on Sunday 23rd of June.

If you have any questions please contact our Member Relations Manager Iesha Meah via